Customer Service Specialist

Zákaznický servis

Plzeňský Prazdroj je největším výrobcem piva ve střední Evropě. Na českém trhu je se svými značkami Pilsner Urquell, Gambrinus, Radegast a Velkopopovický Kozel na prvním místě v objemu prodeje piva.

Pracovní smlouva Práce na plný úvazek Kopeckého sady 329/8, 301 00  Plzeň-Vnitřní Město, Česká republika

Plzeňský Prazdroj je největším výrobcem piva ve střední Evropě. Na českém trhu je se svými značkami Pilsner Urquell, Gambrinus, Radegast a Velkopopovický Kozel na prvním místě v objemu prodeje piva.

Customer Service Specialist

Position characteristics:

Asahi Brands Europe is a member of Asahi Breweries Europe Limited (ABEL) responsible for export and distribution of key beer brands such as Pilsner Urquell and Velkopopovicky Kozel across Europe.

Our business represents a multi-cultural workforce comprised of international leaders and specialists in their respective fields.

Manage and participate in customer service activities with the specific responsibility for delivering top quality customer service to the customers. Member of the Customer Service department of the company; cooperates with other customer service specialists, logistics specialists and demand planning specialists.

Objectives (Short term and long term):

Get familiar with function and processes of the Customer Service department of the company, its branches in Germany, Sweden, Spain, Austria, Finland and Croatia.
Daily communication with our partners abroad (phone, emails)
Daily communication with our customers abroad (phone, emails)
Manage the complete process of beer and POS orders
Establish and maintain a good customer relationship
Prompt and accurate support to department, markets and unit on operational demands
Manage customer credit control in cooperation with the finance department
Customer complaint management

Key criteria:

University degree preferable
2 years experience within customer service department preferable
Knowledge of the ordering process, knowledge of delivery and payment terms
Customer orientated, professional behavior
Proactive, hands on, problem solver
Independent, open to new ideas, stress resistant
Strong communication, negotiation and interpersonal skills
PC knowledge: SAP, Excel, Word, Outlook
Fluent in English both verbally as in writing
Additional language skills are an advantage

We offer:

Motivated evaluation, bonus based on company performance
Multicultural environment
Professional growth
Benefits (lunch vouchers, 5 weeks of vacation, trainings, pension insurance)

Informace o pozici

Místo pracoviště

Kopeckého sady 329/8, 301 00  Plzeň-Vnitřní Město, Česká republika

Typ pracovního vztahu

Práce na plný úvazek

Typ smluvního vztahu

Pracovní smlouva

Požadované vzdělání

Vysokoškolské / univerzitní

Požadované jazyky

Angličtina (pokročilá)

Zadavatel

Asahi Brands Europe, a.s.

 

Kontakt

Asahi Brands Europe, a.s.
Klára Koupšetová
Kopeckého Sady 8
301 00  Plzeň
ČR
Telefon: 724 617 969